Cool Air Ways

Kellie Malone
5 Star
Let me start by stating I have trust issues with anyone that comes into my home, people love to rip off women if they can get away with it and due to that I scrutinize anyone that steps into my house. All that being said I contacted the company just for a basic ac duct cleaning of one of my ac units because there was black stuff coming out of 2 vents that I thought was just dirt. When Nathan saw it he thought it was mold but states that they will open up the unit just to confirm and sure enough it was mold and he showed me a video of what was upstairs. Mind you, I was skeptical but then I started thinking about my son stating that he has headaches when he comes here, my sinus headaches and vents with small black spots, etc and was pretty confident that I did indeed have mold and asked him to check my downstairs unit as well, that also had mold. To make a long story short they did the work and the guys were really nice and I believe I received a fair price as before they even came I did research to see what worst case scenario could be if something is found during the cleaning of ac ducts. The day after they left I took all of my vents down to clean and they indeed have mold, cleaning the vents is not part of the job. I noticed that one vent was not cleaned and Nathan did send someone to clean it. Overall I'm happy with the job that was done. I'll be honest and say that there was a point where I was very leery because I had to ask for a copy of the videos that were taken and it took 6 days and me asking 5x for them and because I am a overthinker I started during research on the company and the owner and found a lot of negative reviews which only added on to my anxiety. I did go into both attic spaces to see if I could see if any work was done before the videos came and I could tell that one unit was worked on but I couldn't tell on the other one which is why I was insistent on getting the videos, I usually watch people when they work in my house but I couldn't that day. Anyway, I got the videos and it does show my attic and them cleaning everything and when they came back to clean the one vent that was missed he did call to make sure I was happy and to see if I needed anything else. So my only critique would be to send videos as soon as payment is given just so there is proof of where your money went. My experience with Nathan was a pleasant one, I didn't even know he was the owner until after he left and I was doing research because I hadn't received the videos, when he first arrived and told me what the price was that I wasn't willing to pay it because it just wasn't in my budget he said he was going to make a call to his boss to see if something could be worked out, so I don't know who he called when he's the owner. I really didn't want to spend the money because I just paid off something really big and I'm paying for my son's college out of pocket but being a nurse I also know that having mold in your house can cause a whole host of issues. So yes there are bad reviews but I did want to share my experience which was not a bad one even though I was expecting it to be after not initially getting the videos. In a couple years I want to have all the ducts replaced and I would not hesitate to have the company do it in the future
Friday 12th September 2025

lisa calkins
1 Star
My elderly parents hired this company to fix a gas fireplace that would not light and were charged nearly $1,300. While the fireplace now works, the invoice provided no itemized breakdown of parts or labor, only vague descriptions of what may have been replaced. After charging this amount, they were told to call again in winter just to relight the pilot, which is a basic homeowner task and exactly what was done during the visit. Also worth noting: the company name on the invoice does not match this Google listing, even though the phone number is the same, which made it harder to find where to leave an honest review. What we paid is not fair market value for this type of repair. I strongly recommend getting multiple quotes or going elsewhere for more transparent and reasonable pricing.
Wednesday 28th January 2026

Ma Alcos
2 Star
Review of Natural Green Cleaning – Air Duct Service I booked an air duct cleaning appointment online with Natural Green Cleaning after seeing their $99 maintenance special. The online customer service rep confirmed that the deal covered general maintenance cleaning with unlimited vents using a negative air machine. I even saved the chat where she wrote “The work will be air ducts, all vents cleaning.” When the technician (Nathan) arrived, he inspected the vents and claimed there was mold. He asked when they were last cleaned, and when I said 2019, he responded in a condescending tone that I should have them cleaned regularly. Not everyone can afford that, and while he had the right to ask, the delivery felt disrespectful. He then quoted me $1,296.84 plus tax for cleaning all air ducts and dryer vents. Since I had already taken the day off, I went ahead with the service. The results were disappointing: Floors and laundry room were left dirty after the job. Smaller ducts were not thoroughly cleaned. Grills were not cleaned at all. Nathan told me to just buy new ones ($16 each) and he’d install them for free. Other companies I’ve used cleaned and vacuumed everything, including grills. On top of that, the company’s website is suspicious — multiple versions with different phone numbers, no physical address, and no legitimate reviews on Yelp, Angi, or HomeAdvisor under Natural Green Cleaning/ Air duct cleaning. I later discovered they subcontract through Cool Air Ways. ⚠️ Final Thoughts This company feels misleading and unprofessional. The $99 special is just bait, and the actual charges are far higher. The quality of work was poor, and the lack of transparency about their business is concerning. I should have researched more beforehand, but I want others to be aware: don’t be deceived by the discount. Natural Green Cleaning is not a trustworthy company.
Saturday 20th December 2025

Ann ERJ
1 Star
Had an appointment over a week prior for 10-12 nobody called nobody showed up. I had to go 5 hours to get to the house and was told tech would call. Never dis until 12:15 in which i just called someone else. Thr amount of disrespect and disregard for customers schedules is ridiculous. Do NOT USE THEM
Friday 2nd January 2026

amit mizrahi
5 Star
The air quality in my home has noticeably improved, and my HVAC system is running more efficiently. They were respectful of my home, leaving no mess behind. I highly recommend to anyone looking for top-notch air duct cleaning services. Great value for the price, and I’ll definitely use them again in the future!”
Tuesday 19th November 2024